Terms & Conditions

UKG terms and conditions of use

Overseas Customers Notice 2021 Shipping.

Overseas customers when sending please put the following information on your parcel EORI GB232014956000 and also send as TEMPORARY IMPORT This is to help with your order bypassing customs although it is not guaranteed that there will not be custom charges the number above should help get your order through without any charges.

All items MUST be sent via a trackable form of delivery..

When orders are returned they are returned to the original order address please notify us via email if you have changed your address or if you want your order sending to an alternate address otherwise your order will be shipped to your original order address.

Lost or damaged items: Any item which is sent to us for grading or verification which gets lost or damaged in the post is NOT the responsibility of UKGraders.

When parcels are returned, customers must state if they require insurance for the goods and the value they require declaring, if customers do not declare this information goods will be sent with no Insurance and their order invoice value.

Claims for lost/damaged/ returned graded items: Once items are delivered we allow 48 hours to check your purchase for damage and report any issues, we cannot accept claims or returns for damage after 48 hours of delivery.

The claim will be made through the service they have requested and the outcome will be determined by the service provider.

UKGraders are not responsible for the outcome of a claim for loss or damage in the post. UKGraders will not get involved as a third party with postal/courier services.

UKGraders is not responsible for any custom fee’s or charges when receiving orders and sending orders.

How to send / pack your orders that you send to us.

When sending your items to us for grading please pack your items extremely well to avoid couriers/postmen damaging your items during their journey to UKG, Make sure the box is substantial (Do not use flimsy thin boxes) and were possible double box your items with plenty of packaging.

Also put a full list inside your parcel of the items you have sent to UKG so this can be cross checked when the box is opened for grading.

Grading time scale: Single items currently take 12-14 working weeks from the date we receive them in for grading, orders with more than 2 items in are ESTIMATED to take 26 Weeks(This excludes weekends)to complete, please remember this is ESTIMATED so it can take longer

UKGraders Has the right to refuse grading on any reproduction or refuse any item for grading if it does not meet the satisfactory requirements of UKG.

All items found to be reproduction will still require return postage payment and a £10 admin charge per item.

If your order fails grading any credit will be added to your account minus admin, if you request a refund back to your bank there is an extra admin charge for this process.

Fake/Resealed items

UKGraders takes every effort to assess and grade items using our expert knowledge and experience at the time of grading. If any new information surfaces regarding the authenticity of items, such as resealed items or items that may not be genuine, UKGraders then reserves the right to alter our opinion on previously graded items whereby a review has rendered our original assessment as inaccurate. UKGraders takes no responsibility for items that we have previously graded. UKGraders takes no responsibility for any losses subsequently incurred following the initial grading.

If a UKGraders graded case is damaged/tampered with and the item/s is removed from the sealed UKGraders casing the grading for the item/s is then void and is not the responsibility of UKGraders.

Custom Jobs and order requirements, Any custom work or requirements that is not standard please contact us before placing your order and also include this information when placing your order in the order description box and also with your order when sending, otherwise the work carried out will be standard and only for what has been ordered via the website.

In the event of any discrepancy with your  with your order  we will contact you and advise you of the problem and you can either have a part credit to your account for the amount paid minus a Grading administration and re-packing cost of £10 on standard orders. If you have chosen the option to have your item fast-tracked or on a six weeks turnaround, please note that if your item fails the grading process this fee is non-refundable.

All items must be paid for before grading can commence through our accepted method of payments.

UKG has the right to photograph any graded items and use the photographs on the UKG website

Unpaid Orders / Unpaid Return Postage :

Any Orders/Items that have been cancelled or failed grading then return postage must be paid for in full or arranged to be collected by your own courier, we will keep items for a maximum of 6 months after this period we will dispose of the goods.

Any order/items that has not been paid for or that we have not received return postage payment for we will store for a maximum of 6 months after this period we will dispose of the goods.

Company data protection policy:

Policy brief & purpose Our Company Data Protection Policy refers to our commitment to treat information of employees, customers, and other interested parties with the utmost care and confidentiality. With this policy, we ensure that we gather, store and handle data fairly, transparently and with respect towards individual rights.

This policy refers to all parties (employees, job candidates, customers, suppliers etc.) who provide any amount of information to us.

Who is covered under the Data Protection Policy?

Employees of our company and its subsidiaries must follow this policy. Contractors, consultants, partners and any other external entity are also covered. Generally, our policy refers to anyone we collaborate with or acts on our behalf and may need occasional access to data. Policy elements As part of our operations, we need to obtain and process information. This information includes any offline or online data that makes a person identifiable such as names, addresses, usernames and passwords, digital footprints, photographs, social security numbers, financial data etc. Our company collects this information in a transparent way and only with the full cooperation and knowledge of interested parties. Once this information is available to us, the following rules apply. Our data will be: Accurate and kept up-to-date Collected fairly and for lawful purposes only Processed by the company within its legal and moral boundaries Protected against any unauthorized or illegal access by internal or external parties.